they ignore your calls and give you the run around. Personal information is information that can identify an individual or information about an identifiable individual. I have never been given such a run around by untrained, ignorant, customer service representatives. It was supposed to be a simple hassle free return. Why wait for a whole week and then make us question you OF COURSE WE WILL It's a WEEK OLD. Here is my ID I say, I was told you can pull up the account info with my contact information on my ID. I know how you feel, all you want to do is wait for the F*** employees and the especially the stupid head manager outside, get a baseball bat and beat them so they can't work for years. They didn't even try, they just insisted they couldn't do the work without the key. Share. I'm in critical condition. My mother had asked for me to find him something that she could … The only answers I get is we cannot do anything. I would rather deal with customer service in India than anyone at any level at Best Buy. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Best Buy has more than 1,000 large-format stores in the United States, Canada and Mexico. This organization is not BBB accredited. For the record, I did not give her any attitude problem and I was not rude to her in any way. Avoid Best Buy at all cost! We've tested it out over the last few weeks and no matter what we do we cannot get one of the charging ports to work. Walker is the president of services for Best Buy Co. Inc. Feel like The whole month they were make us fool . It's disgraceful. This was a shock, as I maintain a zero balance. It's days later & still no word from their credit department. They tell me it a software problem although i have the latest software installed on the blackberry. Best Buy Corporate Office: (612) 291-1000. Offender: Ray Wilson Best Buy | Complaints, Reviews, Scam Reports. bestbuy.ca Visit this website bestbuy.ca. Electronics and household app. Policy should be same every time. Also a manager wouldn't let me speak to his manager saying he's the top of the food chain & I have to snail mail the Office of the President. LOL! While I was on hold I located the game I wanted, more expensive, and without the special book, but I found it, and I placed an order for it with Amazon. I understand we may have to wait to speak to a rep if there's call overload but once you speak to a rep, everything from order, delivery and set up date should be taken care of then and there, not bouncing customers around 3 different departments who all seem to be disconnected from one another. Be logical here we try our best to accommodate everyone, and keep in mind that we are ALL human, we are not robots able to do hundreds of things at the same time. Find out common car problems directly from owners like yourself. You lost the pamphlet okay go back to the store and ask for it again, we will be happy to give you another copy, if we have no more pamphlets we will be more then happy to give a full print out for you; it's your right as a consumer to be informed. and would refund my purchase. I'll never go back or order from bestbuy again. Ugh... fine, off I go. You can find contact details for Best Buy above. Bought a sofa online (who knew they sold them) and there was a manufacturer defect so had to return it. It's been 12 days now and I still have not received my refund. 1,845 reviews for Best Buy, 3.6 stars: 'Update: After speaking with numerous employees and supervisors from other countries about my refund that is nowhere to be found even though I returned an item unopened the same day I received it, they have changed their stories at least 5 times. Reading your ridiculous stories, your feelings of entitlement and the fact you believe the world revolves around you is evident. Read verified and trustworthy customer reviews for Best Buy Canada Headquarters … Reserve online, pickup in-store. I just asked if I can get a return on this item. Average rating based on 850 reviews. I phoned customer service and spoke with an agent. When Annabelle came back on the line, I told her to cancel the order. I mean if I was rude, I think she would have called the police or security. the managers get a bonus from all the services sold but again the people who are drilled to sell get [censor] all. These people who are in your employee have cost your company a good customer. The girl then tells me that i must of scratched it myself! Best Buy Canada Reviews. Filter by: Filter by: Dennis Wagman 4 reviews. They should be taking back the defective unit no questions asked. After confirming that the item went "missing" with Best Buy customer service over the phone they re-sent the item approx 2 months later (as it was still in stock). Write a review. We purchased $10K worth of appliances from them 4 months ago that they still don't know when they have in stock. Does anybody know how to file a formal complaint or speak to someone in corportate? I will never deal with Best Buy again on anything . His English was quite broken, he told me that the credit card was in the process of being verified, that I just had to wait. I live in Ontario and due to the Covid-19 pandemic, the provincial government has issued a stay-at-home order and reopened the State of Emergency telling people they cannot leave their homes for anything that is not essential which is listed as food, health care, exercise or work.According to Best Buy, I have until January 16th (two days from now) to bring the charging dock into a store to replace it, which I cannot legally do because of the stay-at-home order. I should be the one getting an apology from her.I didnt even get an apology but no sympathy or empathy from her. But remember Best Buy Did NOT put those indicators on; the Manufacturer did! I felt guilty returning a defective problem that wasnt my fault. I ordered from Best Buy market place. Horrible customer service and poor quality products. © 2021 Trustpilot, Inc. All rights reserved. i ordered a lap top online and had it delivered.so far so good. Yes, BestBuy canada customer service is terrible. Their customer service representative replied only to say that my card still could not receive authorization. It was formerly operational in China until February 2011 and in Europe until 2012. One big screw up!!! I am quite shaken by everyone's complaints here; I for one am a Best Buy Employee and to everyone here with a complaint about how you wait on the phone for a very long time or no answer. Use our Best Buy's customer service self-help tools to manage your account, check order status, learn about services and memberships, or access Best Buy's customer support help center. Best Buy Canada . I always deal with managers b/c only once in a blue moon do I deal with a first level person who is smart & knows the actual rules of the company & trust me, when they are good, I sing their praises 10 fold. President and Chief Operating. I phoned, again, now this is the fourth time I have called, and the fifth person I have had to verify my identity and order information. Now almost over 2 months (today's is Jan 6th, 2021) have been passed and I have already called almost every week to Best Buy with a very long waiting time on call, I have not my money back yet. I grab what I am looking for, and pay for it. 7 years ago. I spent roughly 3 hours waiting and bouncing around 3 different departments throughout the whole process. © 2004-2021 ComplaintsBoard.com. The company Canadian Mall associated with best buy marketplace had terrible service. Poor customer service and faulty product. Best Buy Canada Complaints information. She told me that she would not do it without talking to *** *****. How to Change Your Shipping Address. Now I understand your frustration, but lashing out at employees just because you didn't get your way is not only childish, but counter productive. All rights reserved. They looked at the item as appropriate and did not try to blame me if I did something wrong It's disgraceful." 3 hours later I call back and after another 40 minutes of waiting I am told my order will be delivered on January 4. The on screen keyboard is very glitchy and the device occasionally types random numbers and symbols on the screen. If you mishandled your item, device own up to it. I hung up from him and phoned again to ask for clarification as I did not understand most of what the other agent had said to me. I have bought a Power Bank 1000 mAh through the BestBuy.ca and I didn't notice that the item was sold by the Best Buy Market Place. After waiting 40 minutes for a call back I am told that my order is delayed because my payment did not go though. BBB = best buy blows, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Returning or Exchanging Gifts. I'll go to Radio Shack. The Best Buy Product Exchange Plan is a SCAM. bestbuy.ca. With her attitude, I am never ever coming back to this store. ???? Yes those were her exact words. So I had to call again and wait another 30-40 mins or so and finally I got connected to a rep and made re-order. And you can't get out of it. You’ll need to wait 2-3 months to do your laundry. Check out the surveillance cameras. Tried to contact them with no reply. That's is not fair. Cool, I am almost out of here I think. Review by Bafford … Also, I live in an area that is 2000 kms from the closest Best Buy, had I had the option, I would have gone into the store, and I would have returned it to a store. Writing this review because after purchasing yet another non-functional product (wireless Jlab earbuds, I do not recommend) I'm having problems with talking to a human being on their website or support line so that I can receive a refund. "Ok sir, You are going to have to leave!" Now for the Product Exchange Plan complaint that I read before by angry at bestbuy Customer service is useless and refuses to help. I had to call 5 times to confirm my information, not including the calls that I had to make to my bank and credit card company, who informed me that Best Buy never even attempted to put anything through on my card, so if it wasn't "working" it was the stores issue. Now we are trying to get a refund for items they have not shipped and told us it will take 7 business days to review the request. Free help for car problems, car complaints, recalls and car repairs. They refused the return again. Same Day Appliance Delivery. Not only that, what is more dangerous is that they THINK they know what they are talking about. They were rude and dealt with the sitation in a unprofessional way. They are a bunch of kids who aren't trained at anything other than to have fun at work. returns, they phoned me and notified me they received the items back more than a month ago Browse our many articles for insipiration and new ideas to add to your home! Jesus. Be logical here people Best Buy IS A Retail Business of course we have to inspect every item, to make sure there is nothing on the unit that would void the Manufacture Warranty. Ordered Dec 26th, CC billed that day, item still not shipped Jan 7, called them can’t cancel order even though it hasn’t shipped. for a Visa fefund on items returned. That's my opinion based on years of using computers. Address did not print the apartment on the nature of your devices repeat sales,... Had asked for my internet stick, I really did like your company profile to access Trustpilot s. I bought something originally from this store so good in 1983, it rang for 4 minutes, it so... Employee have cost your company, and they had to call again and another... The time of day you guys call at! workers are good for a refund could do please allow to. Plenty of memory only to say that my order for Ipad Air 3rd 64GB. & Answers Q & a Trust Score Trust Deals Deals Coupons Coupons things that can an! In stores, online and in customers ’ homes days.... just an update 10... The stores are open am fine... '' and they leave me alone including so called tech staff… staff so... Dishwasher and proper fridge now for 3 months now even one of censor... And gives one iPhone free item was defective of November `` ok sir you... Give you the run around by untrained, ignorant, customer service agent bank which has never happened me... 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